change currency to €       

 

Select your product group from the menu on the left hand side. This then takes you into the products for that department (e.g. Click Mens, then Jackets will take you to Men’s Jackets).

All the products that we have for that department will then be shown over a number of pages. To look at the other products in that department click the numbers below the last product or the “NEXT > >” button.

If there are no more products for that department, there will be no numbers or “NEXT > >” button.

If you wish to view a product in more detail, you can click on either:
a) the image of the product, or
b) the button “PRODUCT DETAILS >”

You will then be taken to the product and you have a number of options here:

a) click on the product to get a larger image
b) click on the boxes underneath the product to look at the garment in finer detail (this option is only available on certain products)
c) click on the colours on the right hand side of the product to see the item in a different colour
d) click to add the item to your wish list
e) click to email the product to a friend
f) select a size and a quantity and then click “ADD TO CART> >” to begin the buying process

If you click “ADD TO CART> >” the item will be added to your shopping cart.

If you then wish to purchase this product you can click “checkout” on the same line and you can then click through until purchase is complete.

If you want to purchase other products, you can select ‘continue shopping’ and you will be returned to the home page to begin browsing for more products.

 

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You need to send an email to Henri Lloyd with details of the product to be returned and the reason for its return. The email address to send and information we require from you can be found by clicking the “CONTACT US” button on the left-hand menu of this website.

Henri Lloyd will then send you an email which contains instructions for return, an address to send to and a unique ARN (Authorised Returns Number).

You will then have to return the product to us by using the correct address. The cost of returning the unwanted items will be the purchaser’s responsibility.

UNWANTED ITEM - UNDAMAGED
If the product is undamaged and within 28 days of purchase then a refund will be authorised. This process will normally take no longer than 48 hours.

UNWANTED ITEM – DAMAGED
If the item has been deemed damaged by you, then the product will be returned to you with a covering letter stating the reasons for return if necessary. This process will normally take no longer than 48 hours.

FAULTY ITEM
If an item is returned to us as faulty, our Q+A department will make a full assessment on the garment and will fully credit your account when this process is complete.

 

Refunds are only for the items you purchased.  You will not be refunded for any postage and packing that you are charged, or have incurred.

 

 

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Belgium
Bulgaria
Cyprus
Czech Republic
Estonia
Germany
Greece
Hungary
Iceland
Irish Republic
Latvia
Lichenstein
Lithuania
Luxembourg
Malta
Netherlands
Portugal
Romania
Slovakia
Slovenia
Switzerland
UK

 

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Henri Lloyd uses Secure Trading for securely processing payments. We happily accept the following cards:

We accept the following cards

 

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UK
Yes. Our delivery company DHL require a signature.

INTERNATIONAL DELIVERIES
When your mail is delivered the item will be electronically scanned by the postal operative delivering the item to confirm it has arrived. A signature is not taken but the electronic delivery confirmation is used to update our Track & Trace.

 

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UK
If you are not at home to accept the delivery, the driver will leave a card with his mobile number so you can contact him to re-deliver the package at a more acceptable time (up until 9pm that day).

If you do not phone the delivery driver, they will try 2 more attempts (the next day and then the day after) at delivering the package before returning it to the depot. It is then your responsibility to arrange pick-up.

If the package is not collected within 4 days from the DHL depot it will be returned to Henri Lloyd. You will then be contacted by Henri Lloyd to see if you still want the product, if so, you will have to pay for postage and packing again. If not, we will refund you for the cost of the goods minus the postage and packing.

INTERNATIONAL DELIVERIES
If you are not at home to accept the delivery, the driver will leave a card for you to collect the parcel at your nearest mail depot.

If the package is not collected after 28 days from the mail depot it will be returned to Henri Lloyd. You will then be contacted by us to see if you still want the product, if so, you will have to pay for postage and packing again. If not, we will refund you for the cost of the goods minus the postage and packing.

 

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As soon as you place your order, the information is sent to our distribution centre and the item awaits picking.

The order is then packaged ready for shipping. If your order is confirmed by 12pm it will be despatched that day. Orders placed after 12pm will be sent the following working day.

To check progress of your order, you can log onto your Henri Lloyd account and you will be able to track the progress of your order.

The carrier then collects the parcel for delivery and your item(s) will be delivered within 2 working days (UK) or 3 working days (International Deliveries).

 

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You can email the Henri Lloyd online team by clicking on the “CONTACT US” section of the left-hand menu. We will aim to respond to you within 48 hours.

 

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The Henri-Lloyd Store utilises Securetrading.com for all credit card transactions

 

Digital Signatures
Digital signatures are used throughout the system in order to ensure that transactions arriving at a gateway are from an identifiable merchant, and that any information passed back to the merchant is from a SECURETRADING gateway. Each signature uniquely identifies its source. Gateways also communicate with each other and with the control system using such digital signatures. In the event that a merchant's digital signature becomes a security risk (e.g. if their server is stolen), the appropriate signature will be immediately revoked and will no longer function within the system.
SECURETRADING is the official Certification Authority (root CA) for these signatures.

Encryption
All communication within the system are strongly encrypted using 2048-bit RSA encryption with variable 168-bit session keys (i.e. each transaction uses a new key). This is significantly (many billions of times) more secure than standard browser SSL security provided by, e.g. Internet Explorer. SECURETRADING encryption is also much more secure than that specified for the SET (Secure Electronic Transaction) protocol. The high level of encryption used is forecast as not being a requirement until the year 2015.

The encryption is of course totally transparent to the merchant and his/her customers.
SECURETRADING © 2001

Please Note that the Henri-Lloyd Store does not store credit / debit card information on our server.

 

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No. What you will receive is an initial email confirming your order and a packing note with your goods when they arrive. The packing note should be used if you wish to make a return.

 

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Yes, we include all our current products online that are available in store.

 

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No.

 

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No, but they can be obtained in any of our stores.

 

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Washing instructions and care instructions for our products can be found on the website.

 

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(click here to view size chart)

 

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You can email the Henri Lloyd online team by clicking on the “CONTACT US” section of the left-hand menu. We will aim to respond to you within 48 hours.

 

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You can access our main website which shows our company history/events and other information about the brand. Click on the link below:

 

http://www.henrilloyd.com

 

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Our Henri Lloyd stores are located in the following areas:

Henri Lloyd
48 Carnaby Street
London W1F 9PX Tel: 0207 2920080

Henri Lloyd
Unit 28
Triangle
Exchange Square
Manchester M4 3BG Tel: 01618349192

Henri Lloyd
95-96 High Street
Cowes
Isle of Wight PO31 7AW Tel: 01983291429

Henri Lloyd
1 High Street
Lymington SO41 2AA Tel: 01590689437

Henri Lloyd
25 Market Street
Falmouth
Cornwall TR11 3AS Tel: 01326317019

Henri Lloyd
30 St. Marys Street
Weymouth
Dorset DT4 8PN Tel: 01305 776 777

 

Henri Lloyd Sailing Store

9 The Quay

Dartmounth

Devon

TQ6 9PS

 

Henri Lloyd Sailing Store

67 Fore Street

Salcombe

Devon

TQ8 8BU

Henri Lloyd
Centrum Handlowe KLIF,
81-525 Gdynia,
aleja Zwycięstwa 256
Poland Tel: (058) 75-150-70

Henri Lloyd
PDT 87-100 Toruń,
ul. Rynek Staromiejski 36/38
Poland Tel: (056) 62-110-73

Henri Lloyd
Centrum Handlowe PANORAMA,
00-710 Warszawa,
aleja Witosa 31;
Poland Tel: (022) 64-012-63

Henri Lloyd
Centrum Handlowe Stary Browar,
61-888 Poznań,
ul. Półwiejska 42;
Poland Tel: (061) 67-039-59

Henri Lloyd
Galeria Kazimierz,
31-536 Kraków,
ul. Podgórksa 34,
Poland Tel: (012) 43-301-36; Tel. (061) 67-039-59

Henri Lloyd
87-300 Brodnica,
ul. Mazurska 9,
Poland Tel: (056) 49-822-64

Henri Lloyd
Shop 2
762-768
Military Road
Mosman
Australia Tel: (02) 9960 8203

Henri Lloyd
Kasarmikatu 46-48
Helsinki Tel: 09-6121166

FRANCHISES

Henri Lloyd
Unit 10
The Arcade
Meadowhall
Sheffield
S9 1EH Tel: 0114 216 9598

Henri Lloyd
Unit 317
Bullring
Birmingham
B5 4BA Tel: 0121 643 2808

 

Henri Lloyd

Halle Square

Arndale Centre

Manchester

 

Henri Lloyd

56 The Headrow

Leeds

LS1 8EQ

 

FACTORY OUTLET STORES:

Henri Lloyd
Street Outlet
Unit 14
Clarks Village
Farm Road
Street
Somerset BA16 0BB Tel: 01458445720

Henri Lloyd
Unit 76
Kemble Drive
Great Western Designer Outlet
Swindon
Wiltshire SN2 2DZ Tel: 01793642546

Henri Lloyd
UNIT 110
KIMBERLEY WAY
ASHFORD TN24 0SD Tel: 01233 625 641

Henri Lloyd
Centrum Handlowe Outlet FACTORY,
56-610 Wrocław,
ul. Graniczna 2,
Poland Tel: (071) 79-817-03

 

 

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Enter your details as you purchase a product, then you will automatically be registered with us to receive email shots and news of special promotions (you may deselect if you wish).
Alternatively you can click “JOIN HL YOU” and you can fill in your details to be registered.

 

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There are options on screen when you login to change your personal data.

 

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To unsubscribe to our email shots, merely click the link that comes with the next email shot we send you and you will receive no further information.

 

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You will receive an email confirmation saying your order has been accepted.

 

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You will receive an email with an order tracking reference.

 

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For mainland UK, normally no longer than 48 hours.

For international orders this is 72 hours.

 

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The only currency we can change to at present is euros. If you require your order in euros then there is the option to change to this.

 

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HL You is a form of membership which upon joining/registering we promise to communicate details of special offers, promotions, sale and new season collection previews, competitions, events and other relevant benefits.

 

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(click here to view our privacy policy)

 

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Like many other websites we use “Cookies” to obtain certain information about our customers. Cookies are pieces of information that are transferred to your computer’s hard drive via your web browser. They allow us to provide you with a more convenient and personalized shopping experience by recording your preferences.

(for more information click here to access our privacy policy)

 

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Yes, Henri Lloyd will store your data as a cookie to make it easier and faster to shop online. If you wish to disable this cookie, or other cookies you may be subscribed to, if you access the help index on your web browser there is information to tell you how to turn them off. If you need further assistance with this, please do not hesitate to contact us.
Even though we do use cookies, Henri Lloyd recommends that you log out after each session especially if you are using a shared computer.

 

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We aim to have adequate stock of all products in our web shop. If a product is not available when you select it, there is an option to send an email to us to see when we will have this product back in. We aim to contact you regarding this within 1 working day.

 

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All our prices are in UK Pounds sterling and include VAT at 17.5%. You will not be shown the postage and packing charges until you reach the checkout as this cost varies.

 

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All personal information we obtain from this website will be held in accordance with the Data Protection Act 1998.

To view our Privacy Policy (click here)

 

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You are free to access our website and are under no legal obligations to purchase. If you do wish to make a purchase, then prior to the checkout you will be required to enter some personal details to create an account.

When your account is created, you can access the account at any time by entering your email address and password.

You will be responsible for all actions taken under that username, whether it has been made by you or another person which is why we strongly recommend that you LOG OUT after each of your sessions. This is especially important if you are using a shared computer.

You should never disclose your password to anyone and it is your responsibility to keep this information safe. There is an option to retrieve your password should you forget it but if you feel there has been any unauthorized use of your account you should contact us immediately.

You shall agree that any information which you provide to us, when you register for an account shall be current, true and accurate. If any of your information changes then you are to contact us immediately.

When you purchase your products an email will be sent to you informing you of your transaction.

We reserve the right at any time and at our discretion to refuse to accept any orders.

 

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All Airsure® items are tracked until they leave the UK and then the item is handed over to the destination country's postal service as a priority item. In most circumstances you will also be able to get electronic confirmation of delivery via Track & Trace.

 

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